Senior Manager Partner Success
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Senior Manager Partner Success is responsible for managing all contractual fulfillment for select partners including hospitality assets, signage assets, events, social and digital content, and 360-degree campaigns and activations to optimize against the partner’s KPIs. Responsibilities will also include budget maintenance, internal and external relationship building, and strategic asset planning.
The Senior Manager will be involved with a variety of accounts which have different levels of responsibility. On all accounts – large and smaller – in the portfolio, expectation is individual will provide material support across the department in delivering against the partnership.
What will you do?
- Lead delivery and execution of contractual assets for their specific mid-level partner roster while simultaneously exploring new opportunities to maximize impact against partner objectives. Assist directors & senior directors on larger, multi-property accounts.
- Building relationships with internal stakeholders to drive client initiatives.
- Managing day-to-day responsibilities for their partner roster including status reports, weekly planning calls, budgets, Salesforce, among others
- Lead event day activations across the partner landscape ensuring execution is meeting partner and MSG standards (includes game nights, concerts, and other events as necessary)
- Lead end of season recap execution, performance evaluation and support in strategy planning
- Identify upsell opportunities throughout the year and obtain cross-departmental approvals to build and present in a timely manner
- Assist in annual renewal process through appropriate briefs and sharing of key information
What do you need to succeed?
- Business Management Education or an equivalent combination of education and experience is preferred
- Minimum 5+ years of strategic consulting or account management experience; particularly in sports or entertainment sector
- Knowledge of the national sports and entertainment marketplace
- Experience in account management and relationship building, both internal and external
- Experience developing new concepts leading to incremental revenue
- Experience in project management from a leadership role in both conceptualizing plan and execution
- Experience with event management and creating solutions to meet partner hospitality needs
- Experience evaluating third-party measurement data and making recommendations based on performance
Special Requirements
- Required to work event nights based on business and/or partner needs.
- Ability to work on weekends
#LI-Onsite
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.