Join the Team.

Who are we hiring?  

The Guest Services Supervisor will be accountable for providing an exceptional guest experience throughout the MSG Venues by leading and directing front-line Guest Services Staff. The role will focus on partnering across departments to get work done through others in a fast-paced, and dynamic environment. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results. The Guest Services Supervisor will report into the Guest Services Management Team. 

 What will you do?  

• Accountable for daily supervision and leadership of front-line Guest Services Staff 
• Demonstrate a positive attitude and operate with high energy throughout the entire shift 
• Function as a role model to front line colleagues by demonstrating an optimistic demeanor, and achievement of company objectives and goals 
• Ability to work collaboratively with Security and other departments during events and in an emergency.  
• Assess, evaluate and coach front-line Guest Services Staff  
• Provide consistent, fair and timely feedback to front-line Guest Services Staff  
• Manage the content and delivery of pre-shift meetings 
• Ensures that front-line Guest Services Staff are performing their overall job functions, maintaining uniform standards, and delivering exceptional guest experiences. 
• Highly responsive to emergencies in a fast-paced, time sensitive environment. 
• Takes ownership of supervisory locations and maintains a clean, safe and aesthetically pleasing working environment.  
• Addresses customer concerns and questions in a timely and efficient matter while offering recovery solutions when necessary.  
• Assists with pre-event setup duties including front-line Guest Services Staff assignments. 
• Inspects and ensures guest environments are up to venue standards and all emergency exit pathways are clear and accessible prior to opening. 
• Works with Accessibility Services group as necessary for possible seat relocations. 
• Recommend and enforce disciplinary actions as necessary. 
• Act as a liaison between upper management and staff. 
• Ensure all company policies and standards are being met. 

 What do you need to succeed? 

• The ideal candidate will have a minimum of 3-5 years’ Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue.  
• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.  
• Demonstrate experience completing reports and documenting staff performance  
• Ability to engage and develop collaborative relationships and influence within team and across departments  
• Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group  
• Comfortable with managing conflict and responding to customer problems with a sense of urgency 
• Ability to demonstrate success in managing multiple tasks while under tight deadlines  
• Ability to hold team accountable for outcomes and monitor performance 
• Demonstrate experience coaching, mentoring and developing staff to perform at high levels 
• Commitment to providing a high-quality service experience for guests 
• Possess exceptional attention to detail and follow-up skills  
• Demonstrate integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency 
• Must be available to work a flexible schedule inclusive of early mornings, weekends, nights, and holidays  
• Must be willing to travel to other NY Venues as needed 
• Must be able to pass and maintain certification in a comprehensive alcohol management program. 
• This position is part time and is scheduled based on events. 

 Special Requirements  

• Ability to walk/stand for at least 7 hours per day 
• Ability to lift/carry up to 50 lbs. and to push/pull up to 75 lbs. 
• Bending and constant motion is often required 

 #LI- Onsite