EIT Operations Engineer
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The EIT Operations Engineer is responsible for delivering concierge-level technology support and services to senior executives. The EIT Operations Engineer is responsible for being on standby for special requests at a moment’s notice and for proactively staying current with emerging trends, tools, and services to continuously enhance the executive experience. This role requires exceptional attention to detail, a perfectionist mindset, and a commitment to enhancing the executive technology experience. The EIT Operations Engineer is data-driven, leveraging technology tools to enhance service delivery and create meaningful client engagement.
What will you do?
- Deliver concierge-level technology support on demand and proactively by monitoring for potential issues, leveraging supported tools, and resolving problems before they arise.
- Support a wide range of technology products and platforms, including laptops, tablets, mobile devices, and personal devices interfacing with company systems.
- Advanced knowledge of technology environments, including hotels, airplanes, boats, and third-party residences.
- Create dashboards and reports on the health of the executive technology portfolio; partner with the End User Support team to quickly and discreetly address issues and trends.
- Demonstrate strong executive presence by communicating with clarity, using appropriate language, and adapting to the communication style of each client.
- Provide support for local and third-party software and services, identity and authentication systems, mobile management platforms, and collaboration tools.
- Manage relationships with third-party vendors and service providers, taking ownership of incidents and acting on behalf of executive clients to ensure timely and effective resolution.
- Coordinate with mobile device providers and service agents; plan for scenarios such as international travel and large events, applying proactive mitigation strategies.
- Provide strategic leadership for projects, driving on-time and on-budget delivery while continuously improving the overall customer experience
- The ability to conceptualize and develop unique, non-industry-standard solutions to meet specialized and emerging business needs
- Proactively identify emerging patterns and investigate underlying causes, driving continuous improvement initiatives to reduce future incidents
What do you need to succeed?
- Associate’s degree in Business or Technology or equivalent technology certifications
- 5+ years of executive technology support experience in large matrixed organization, law enforcement, or government agency
- 7+ years of end-user technology experience.
- Proficiency with cloud and distributed technology tools such as Office 365, MDM, DocuSign, and ServiceNow
- Experience with a multitude of technology systems, including Android mobile devices, iPads, Mac, AV equipment, cameras, satellites and other existing technology.
- Experience in process design and implementation
- Ability to perform under pressure and within short timeframes
- Ability to develop multiple approaches to support fast-paced executives and their teams effectively
- Ability to understand situational awareness and apply discretion and tact in nuanced situations
SPECIAL REQUIREMENTS OF THE JOB:
- This role will travel several times throughout the year to other business locations.
- Nontraditional work hours and available nights and weekends
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.