Manager Benefits Operations
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Benefits Operations Manager plays a hands-on role in supporting the Director of Benefits by ensuing operational excellence in the daily administration of our employee benefits programs. The Manager ensures all health, welfare and retirement plans are administered accurately, efficiently and in compliance with regulatory requirements. The ideal candidate combines strong analytical capabilities with deep expertise in benefits operations, HRIS, and vendor integrations.
What will you do?
- Oversee the daily administration of health and welfare employee benefits programs ensuring accuracy, efficacy and compliance.
- Perform detailed testing of benefit plan configurations within HRIS and benefits administration system to ensure accuracy during implementations, open enrollment and plan configurations.
- Partner closely with internal Technology, Payroll and HR Operations teams and with external vendors to ensure seamless and timely delivery of benefits services.
- Develop and maintain process documentation, standard operating procedures and system testing scripts.
- Provide key operational support during annual open enrollment, including system testing, communications, vendor coordination and employee inquiries.
- Assist with benefits audits, vendor evaluations and contract reviews.
- Support benefits compliance efforts, including ACA reporting, ERISA, HIPAA, COBRA and other applicable regulations
- Assist with the implementation of new benefit plans, tools or process enhancements to improve efficiency and optimize employee experience.
What do you need to succeed?
- 5+ years of experience in benefits administration, with at least 2 years in an operations or systems-focused role.
- Bachelor’s degree in Human Resources, Business Administration or related field or commensurate experience.
- Experience working with HRIS/benefits administration platforms (e.g., Oracle, ADP, Businessolver or similar). Experience working in a highly matrixed organization.
- Strong technical aptitude with experience in system testing, data validation and file integrations.
- Proficiency in Excel and working with data files (CSV, XML, etc.) and experience with benefits file feeds and integration tools (e.g., EDI, SFTP).
- Analytical mindset with a focus on accuracy, process improvement and compliance—attention to detail is a must.
- Strong communications, vendor management and project-solving skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
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At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.