VP Venue Development – Operations
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Vice President, Venue Development – Operations will play a dynamic leadership role responsible for driving the operational design and development, of future Sphere venues. They will partner with Sphere Venue Operations leadership to develop, refine, and document operational and organizational processes in order to enhance the current Sphere venue and ensure portability and scalability for the future.
What will you do?
- Consult and advise all departments on operational issues as they pertain to developing and opening new venues including Building Operations, Event Production, Food & Beverage, Merchandise Operations, Box Office and Ticketing Operations, and Guest Services.
- Acts as a key liaison between venue management and all Sphere stakeholders including Design & Construction, Sphere Studios, MSG Ventures, and the Sphere Business Operations teams.
- Leverage existing Sphere operations to develop and document processes and standard operating procedure playbooks to be implemented at current and future venues.
- Lead operational professional services development and execution for future venues including design input and review for operational efficiency, maximizing utilization, and FF&E requirements.
- Develop event and building staffing models, preliminary operating and maintenance budgets, and event cost estimates for Sphere portfolio venues and participate in the development of Sphere business model planning.
- Collaborate with external project stakeholders (design team architects, engineers, and specialty consultants) to advise teams on space planning, technology integration, and all other operations related design areas to ensure overall functionality of new venues is efficient and safe.
- Partner with Venue Operations leadership to develop labor strategies for administrative and event staff, develop job descriptions for new positions, lead or participate in the hiring of new venue management teams for Sphere managed properties.
- Monitor industry trends and best practices in venue operations, research new and renovated venues in various markets to benchmark operational strategies for implementation.
- Direct supervision of the Senior Coordinator, Venue Development & indirect supervision of the VP, Construction.
What do you need to succeed?
- 10+ years of progressive experience in facility management, directly operating a large scale venue.
- Demonstrated knowledge of Building Architecture, Capital Projects, Event Operations, and Venue Logistics is required.
- Proven ability to document processes, standard operating procedures, and operational workflows and communicate them effectively across a wide range of colleagues from C-Level executives to event and building staff.
- Excellent communication and interpersonal skills with the ability to communicate operational information clearly and concisely to stakeholders.
- Ability to lead cross functional teams in a fast-paced environment.
- Proven record of managing project budgets, operating budgets, third-party consultants, and schedules.
- Ability to work under pressure, meet deadlines, and manage multiple tasks effectively.
- Self-driven, motivated individual who can work independently when needed and use sound business judgement.
- Strong PC skills including Microsoft Office Suite, Adobe Professional, and Bluebeam
- Ability to travel domestically and internationally as required.
Special Requirements
- Available to work nights and weekends as needed to observe and support events when onsite.
- Extensive standing, walking, keyboard usage and general administrative duties
- Able to travel domestic and internationally (~30% dependent on project schedules)
#LI-Onsite
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.