Director Partner Success
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Partner Success team oversees 100+ partnerships operating across all of MSG’s sports and entertainment properties including New York Knicks, New York Rangers, Concert Series at MSG, Christmas Spectacular featuring the Radio City Rockettes, and Sphere among others. The partnership portfolio features long standing blue chip brands including JPMorgan Chase, Delta, Pepsi, Anheuser-Busch, Verizon, Lexus, and many more.
The core responsibilities of the Director include flawless execution of contractual deliverables, forging strong relationships with external partners as well as internal stakeholders, and strategic planning for partners in parallel with company priorities. Contractual elements for select partners may include hospitality assets, signage assets, events, social and digital content, and 360-degree campaigns and activations among others.
The Director, Partner Success will be involved with a variety of accounts which have different levels of responsibility. On all accounts – large and smaller – in the portfolio, expectation is individual will provide material support across the department in delivering against the partnership.
This role will need to be able to forge relationships across departments within MSG. Global Partnerships works across all properties and departments within the organization so this is integral to the success of this role.
What will you do?
• Lead delivery and execution of contractual assets for partner roster while simultaneously exploring new opportunities to maximize impact against partner objectives. As lead on account, work with Manager / Senior Manager to delegate projects and grow their talent.
• Building relationships with internal stakeholders to drive client initiatives, while also utilizing relationships to enforce company priorities
• Managing all responsibilities for partner roster including status reports, weekly planning calls, budgets, Salesforce, leadership documents, among others
• Lead event day activations across the partner landscape ensuring execution is meeting partner and MSG standards (includes game nights, concerts, and other events as necessary)
• Lead end of season recap execution, performance evaluation and support in strategy planning
• Identify upsell opportunities throughout the year and obtain cross-departmental approvals to build and present in a timely manner
• Assist Crown Properties Collection leads in annual renewal process through appropriate briefs and sharing of key information
• Required to work event nights & weekends based on business need.
What do you need to succeed?
• Four-year degree Business Management Education or an equivalent combination of education and experience is preferred
• 8+ years of strategic consulting or account management experience; particularly in sports or entertainment sector
• Knowledge of the national sports and entertainment marketplace
• Experience in account management and relationship building, both internal and external
• Experience developing new concepts leading to incremental revenue
• Experience in project management from a leadership role in both conceptualizing plan and execution
• Experience with event management and creating solutions to meet partner hospitality needs
• Experience evaluating third-party measurement data and making recommendations based on performance
Special Requirements
• Required to work event nights and weekends based on business need.
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We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.