Tour Guide Assistant
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The primary function of this role will be to assist in the daily operations of the Madison Square Garden All Access Tour and contributing to giving our guests a world-class experience. S/he will be responsible for assisting the tour guides along their routes and ensuring the order and safety of the guests. This position will be responsible for running our technology stations along the tour route and setting up/tearing down props. The role will serve as a brand ambassador for the venue tours and ensure our guests have a memorable experience.
What will you do?
- Set up and break down the check-in desk, waiting area, photo experience and virtual reality (no prior experience in virtual reality is required).
- Trail each tour to ensure all guests stay together and the tours are secure
- Assist tour guides by looking up additional information and translations
- Greet tour guests during check-in and collect demographic information
- Serve as a brand ambassador on the arena plaza steps and in the box office lobby to entice people around the building to take a tour
- Assist with welcoming large tour groups and organizing them into their respective tours
- Secure, return, and observe proper use of equipment such as radios, keys, uniform, locker room, and props during tours.
- Conduct frequent checks of the tour route throughout the day
- Ability to interact and work cordially alongside other departments.
- Participates in special projects and performs other duties as assigned.
What do you need to succeed?
- Experience in a guest-facing industry that has a focus on customer experience
- Strong attention to detail and organizational skills
- Recommended background would include, but not limited to, event usher, guest relations, service industry
- Ability to adapt to requests and changes quickly and with short notice
- High level of commitment and flexibility required.
- Must be available 4 days a week including Sundays and holidays as needed.
- This is a seasonal, part-time position.
- Able to work under pressure and meet deadlines, while managing multiple tasks.
- Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
Special Requirements
- Must be able to lift equipment – up to 25 lbs
- Must be able to operate virtual reality and other immersive technology (no prior training required)
- Bi-lingual preferred
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At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.