Usher
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Beacon Theatre Usher is responsible for greeting and escorting patrons to seats in an efficient and professional manner.
What will you do?
- Check tear or scan patron’s tickets.
- Welcome guests to the event, provide guest service and answer questions as requested.
- Check aisles prior to the house open to ensure cleanliness of aisles and seating areas.
- Provide information to patrons and answer questions/inquiries regarding Radio City Music Hall facility.
- Be a problem solver with patron incidents.
- Ensure that the rules and regulations of Radio City Music Hall are being adhered to.
- Operate the elevator in the theatre.
- Will assist the Merchandise department with stocking, making popcorn, etc.
- Must be willing to rotate to various positions within a shift, not limited to working Private events.
What do you need to succeed?
- The ideal candidate will have strong communication, customer service and problem-solving skills.
- Aid guests with disabilities by providing wheelchair escorts and partnering with the Disabled Services group as necessary.
- Must be able to solve guest issues and handle stressful situations in a timely manner.
- Ensure that the rules and regulations of Radio City Music Hall are being adhered to.
- Must be comfortable operating an elevator/ must be comfortable with heights.
Special Requirements
- Must be receptive to working outside in inclement weather and extreme temperatures.
- Ability to lift up to 50 pounds.
- Ability to stand and move about the theater throughout the duration of the shift.
- Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment
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At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.